Frequently Asked Questions

Garments

  • Here is a full list of our suppliers:

    ASColour (tees, jumpers, totes, hats - everything)

    Gildan (tees, jumpers)

    Comfort Colours (tees, jumpers)

    American Apparel (tees, jumpers)

    By Contain (hats, totes)

    House of Peaks (hats)

    Koa Goods (hemp/sustainable tees)

    JBsWear (HI-VIS, workwear)

    Ramo (tees, jumpers)

    Winning Spirit (tees, jumpers)

    Aussie Pacific (polos, corporate wear)

    Mindful Merch (ethical tees, jumpers, totes, hats + more)

  • Potentially! We keep a small range of samples items on display.

    We order garments specifically for your order and reduce environmental waste as garments get faded and dusty in the printing environment.

    ASColour do have stores in all major cities however, so we highly recommend giving them a visit to check out all of their options!

  • You can! You can choose to supply your own garments if you wish. We charge a small BYO fee.

    All items must be unworn, unwashed, removed from any packaging.

    NOTE: You will need to agree to very specific terms and conditions regarding supplying your own garments. We can provide you with more info once you get in touch!

  • Sadly, no.

    We have a minimum order of 20 per design variation.

    Screen printing is an old-school method of mass production. It requires a long and complex set-up process so anything less than 20 is just not viable.

    Should you need a smaller order, let us know and we’ll endeavour to connect you with our colleagues in your area.

Pricing

  • Unfortunately not. The price of a job has so many moving parts that it would be impossible to create a price list for customers as it is all so variable.

    Simply contact us for a custom quote. :)

  • The cost of your printing job is made up of the following components:

    - Screen Set-Up Cost

    - Blank Garment Cost

    - Printing/decoration Cost

    - Extras (like custom ink colour mixes, kids garments, or specialty inks).

  • In screen printing, each screen is a stencil which allows ink to pass through onto the garment. So we need to prepare separate screens for each colour within your design, as well as each size variation of your design.

    For example, if you wanted to print a small 2 colour logo on the left chest, and a large version on the back, it would require a total of 4 screens.

    Each screen costs $65, and we will keep them for 6 months. So should you wish to do a re-print of the same design within that time-frame, no set-up fee would incur.

    After 6 months, we remove your design from the screen and re-use them for other print jobs.

Ordering

  • Our minimum order quantity is 20 per design variation.

    This applies to changes in set up too such as:

    Kids Tees

    Tote Bags

    Pants/shorts

    Each of these will require a minimum of 20.

  • Start the conversation by emailing us via the contact form

    We’ll send you an order form to fill out - make sure you’ve filled in all the blanks!

  • Once we have all your details, we will email you an invoice which includes our bank details and payment instructions.

    For the quickest and cheapest processing of your order, bank transfer is the best way to go. 

    We also offer card payments, keep in mind a processing fee will be applied by Stripe.

    To speed up the process, send us some form of remittance advice so we know it’s paid, and we’ll get your job underway!

  • Yes, but only to add more items.

    Once you have paid and signed off on your order summary your order will be in production and therefore we cannot make any changes.

    We will make it very clear during the process so that you are well prepared for the sign off.

  • We aim for a turn-around time of 3-4 weeks from payment and proof sign-off.

    All orders are placed in a cue once paid and signed-off, so depending on the amount of orders at any one time, this time may fluctuate and is not guaranteed.

    If you are working to a deadline please make this very clear at the time of your order, and we will let you know whether we can or cannot meet your deadline.

    If turn-around times are extended due to supplier delays or during high-volume periods like Christmas, we will always keep you well-informed at the time of your order.

  • Yes. We can offer a quick turn-around fee when our schedule allows. Feel free to ask at any time and we’ll do our best to accommodate your due date.

    Rush-Print Fees apply to orders required in less than 2 weeks.

  • Once you’ve received notification that your order is complete, head to our studio at Unit 10, 45A Princes Hwy, Albion Park Rail NSW 2527 (near Coates Hire) between 9am - 5pm on a weekday to collect your goods!

    Give us a call as it can be tricky to find 0490 419 761

Artwork

  • The bigger the better!

    We prefer high resolution (300dpi) or vector files in either pdf, ai, eps, or psd form.

    We can still work with a jpeg or png if needed, but request the file is as high res as possible and scaled to at least A3 in size.

    Best file types:
    High res PDF or any vector formal file such as .eps .ai .svg.

    Second best file types:
    Large sized PNG with transparent background.

    Least effective file types:
    JPEG - if you only have small sized JPEGs available, we may need to redraw your artwork so that it does not pixelate when printed. This will come at an extra cost depending on the complexity of your design.

  • We work with a select range of amazing free-lance designers on a daily basis. We will put you in touch with them to work on the design side of things seperately, then get back in touch with you once the design is finalised so that we can chat about printing/embroidery. :)

  • For this service, we would put you in touch with a selection of our very favourite free-lance designers and illustrators to work on a design for you separately. Once your project with them is complete, we would continue our planning for printing or embroidery. :)

  • No problem! We have designers on hand to help with additions and tweaks to your existing logo / artwork. Any small adjustments can be made before we go into print.

    We charge $160 p/h (in 30 minute blocks) for additions/alterations to your design. Contact us and we will provide you with a quote once we can assess the complexity of the work and changes.

  • We provide a print proof prior to commencing production. To make sure we have interpreted your instructions about your artwork, colour, size and print positioning correctly, we send a proof of your design for your approval before we go into production.

    Realistic mock ups for pre-sale are a seperate service we provide. Please let our team know and we’ll send through the details.

Printing

  • At our studio, our experienced printers choose to use eco-friendly, water-based inks by MagnaColour and Permaset instead of oil based plastisol inks.

    Although screen printing is not an inherently environmentally friendly process we do our best to keep our clients and our earth safe. Using water based inks is much nicer on your body as well as the environment. With no solvents used these inks cost the earth less in the manufacturing as well as their disposal. They are also less toxic for our staff.

    Our printers have worked with both plastisol and water based over the years and have now chosen solely to use the best ink for you and our planet. :)

  • Our studio setup accommodates a maximum of 6 colours to be printed in a design. However, in the screen printing world less is more!

    Feel free to chat to us for advice on simplifying your design to fewer colours to suit your budget. We have graphic designers available to help!

  • Our screens allow for a maximum image size of 32cm wide and 42cm tall.

  • Your print should last as long as the t-shirt lasts! Thicker inks printed onto dark garments may crack when the material is stretched, but shouldn’t be visible on a loose hanging tee.

    Our inks don’t peel, and fading should only occur after years of washing and sunshine.

  • Yes!

    Keep in mind that the more puff we add, some details in your print can be lost. Also, puff inks can crack and peel in time, quicker than normal inks do.

    Colours are limited so get in touch with your ideas to check that it's possible!

  • Yes! Permaset offers a range of ‘Glow’ neon ink colours which glow in Ultraviolet light!

  • Yes! We can best match to Uncoated Pantone colours so make sure you give us the Uncoated rather than coated Pantone code.

  • We do! The thing to remember about matching a screen-based colour is that all screens display differently, so you have to allow for a slight variation on what you are expecting.

  • Unfortunately not every photo. Send it through and we’ll let you know if we can print it in halftone.

  • Currently no, the closest we can get is halftone but watch this space : )

  • We recommend our embroidery service on hats as the outcome is much more quality : )

Embroidery

  • Yes. So you can get all your goods in the one spot :) Like our printing service, we have a minimum order of 20 per design vairation.

  • Embroidery turn-around times tend to be more varied than printing, but are usually still around the 3 week mark from payment and sign-off of proofs.

    We will keep you updated along the way :)

  • Unfortunately not for embroidery, we only offer the option of providing your own goods for screen printing. This is because we outsource this service and from a business perspective, we find it hard to cover the cost of our design and administration time without including the cost of the blank good to the invoice.

Shipping

  • If you’re not local - no worries! We can arrange to have your order sent to you via AusPost or courier.

  • Yes, of course! We will let you know how much this option is before shipping.

  • Yes indeed. Just let us know during the production process. :)

Returns & Refunds

  • When we print your order, we keep an eye on the quality of garments and should we find any defects, we send them back to our supplier to be replaced.

    We recommend you look at the size guide provided on their website and use their provided measurements to ensure correct sizing prior to placing your order.

    We are not able to refund or replace any items once they have been printed on, so it is very important for you to see the cut and feel the quality of your garment choices prior to printing. You can do this by visiting our studio, or discussing ordering in a sample garment first. Also, most of our suppliers (such as ASColour) have shops in all major cities which we would recommend visiting first to explore their whole range prior to ordering through us.

  • During the printing process, we perform rigorous quality checks along the way. Any items that don’t pass these checks will not be delivered to you. We will credit you for the cost of the garment instead.

    If you wish to lodge a refund/return of any item, you must contact us within 3 business days from receiving your order. Returns and refunds will be considered on a case-by-case basis.